| 1.Are your products brand new and in original packaging? |
All products sold through CustomPowerTools are brand new and genuine items sold in their original manufacturers packaging. In some situations, the packaging may have been opened - particularly if you have chosen a non-standard configuration. For example, if you have chosed upgraded batteries, we will have to open the package to do so. We will attempt to re-package the items in the original packaging as well as we can.
All items are brand new and unused. |
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| 2.Can you provide a VAT invoice? |
| Yes, we send a full VAT invoice with every order. This is normally stuck on the outside of the package in a clear plastic pocket. |
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| 3.How can I contact you by phone? |
You can contact us by Phone on 0141 954 9557 (option 1 for Sales).
Our phones lines are manned during our normal working hours of 8:30am-5:00pm, Mon-Fri. |
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| 4.How do I place an order? |
| You can place your order with us through this website, by post with a cheque made payable to "Campbell Miller Tools Ltd" or over the phone on 0141 954 9557. |
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| 5.I cannot find the item I need on your site, what can I do? |
Please call our Sales line on 0141 954 9557.
As one of the largest independent power tools wholesalers in the UK, we are uniquely positioned to be able to track down and supply many tools, accessories and spare parts. |
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| 6.My goods have been delivered and are damaged, what do I do? |
You must sign for, date and time every package we send to you. If the package looks damaged in any way you can refuse the delivery or sign for it as 'damaged'.
If it has been damaged by the carrier and you have not signed for it a 'damaged' we cannot be held liable or make a claim with the carrier which may result in a delay in dealing with the matter. You must inform us immediately by e-mail, live chat (link at the top of the page) or phone (0141 954 9557) of any damaged goods.
See our returns policy for more details. |
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| 7.The picture on the product listing was slightly different from what I received, why is that? |
Pictures on items on our listing pages are generally manufacturers stock photos are are used for illustration only. Please check the details of the listing for the full specification of the product.
Some products may come with different options - for example with/without a battery - so the picture might not be the same the what is delivered. |
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| 8.What guarantee comes with the goods? |
| All items sold through this website come with a full manufacturers warantee - please use the contact us link on the left, the live chat option above or phone us on 0141 954 9557 to check for any particular manufacturer. |
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| 9.What happens if I am not home when the delivery is being made? |
| Most deliveries in the UK are made my City-Link. They should leave a card advising that they have attempted to deliver an item. Please contact them using the number on the card to arrange re-delivery or to pick up the item. |
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| 10.What is your returns policy? |
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| 11.What payment options to you offer through the website? |
Currently we only offer PayPal payments through our website. You can use your Credit or Debit card through PayPal without signing up for a PayPal account.
If you would rather pay by card over the phone, please call us on 0141 954 9557. We also accept cheque payments - please make them payable to "Campbell Miller Tools Ltd." and send them with a copy of your order to: Campbell Miller Tools Ltd., 16-22 Jordanvale Avenue, Glasgow, G14 0QU. |
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| 12.Where are you based / When are you open? |
| Our showroom and warehouse is based on South Street in Glasgow, G14 0QU and our normal working hours are 8:30am-5:00pm Mon-Fri. |
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